Do you ever feel like you’re asking questions but nobody is listening? It’s like that famous quote from Ferris Bueller’s Day Off.
When it comes to how your marketing performs, you don’t have time to wonder if someone is hearing you. At Gragg, our service team’s main responsibilities are answering all of your questions and keeping you connected to your marketing results, so you’re never left feeling like a stranger.
Teaming up to tackle your marketing needs
At Gragg, you’ll have daily access to a service team to help guide you through the marketing process. Each team has three people assigned to it: a strategic planner, a project manager, and a marketing coordinator. They are your liaison to all of the Gragg marketing experts – from Digital to Creative to Media – who execute strategy to help you achieve the results you need.
- Strategic Planner: Responsible for the overall health of the account, from managing budgets to implementing your marketing strategy, their goal is to make sure the objectives are being met.
- Project Manager: Ensures all projects are being managed and executed to deadline.
- Marketing Coordinator: Maintains the integrity of the data back-and-forth between the client and the agency to track your goals, as well as communication.
Our service teams have a guaranteed four-hour response policy to ensure no question goes unanswered. Often, our response time is quicker than that, because we put ourselves in our client’s shoes to understand the anxiety that can come with a website going live or a new commercial rolling out for the first time.
With Gragg’s client dashboard, ALPINE™, real-time tracking of your marketing results is simple; and we can provide training on how to use this interface so you’re always connected. Plus, you’ll receive easy-to-read marketing reports so you can track your marketing spend and results on a daily and weekly basis.
What Gragg says…
The goal of our service team is to make sure you always feel connected to your marketing at all times. You’ll never feel like a stranger and you’ll never feel like you’re being “Buellered.”